Contact
Talk to a real person.
Every message reaches the same small team that builds and runs the network. Tell us what happened and we will take it from there.
Send us a message
Goes straight to support. A person reads every one.
Prefer another way in?
Already a customer? A ticket arrives with your plan, invoices and devices attached, so nobody has to ask.
Go to your accountNo account yet, or locked out of the one you have? Write to us directly and a person will read it.
[email protected]Setup, connections, device limits and billing, written up and searchable. Often faster than waiting on us.
Browse articlesFrequently asked questions
Everything you need to know about VPN Lightning. Can’t find an answer? Chat to our friendly team.
When you’ll hear back
Support is handled every day. Most messages get a first reply within a few hours, and we aim to answer everything within 24 hours. Billing and refund requests are worked in the order they arrive; a refund itself can take several more days to appear, depending on your bank or app store.
How we’ll contact you
We will never ask for your password, a card number in full, or a code from an authenticator app — not by email, not on a call, not ever. If a message claiming to be from us asks for any of those, it is not from us. Forward it to [email protected] and delete it.
Looking for the small print? Our Terms of Service cover plans, renewals and refunds, and our Privacy Policy sets out what we collect and what we do not.
