Privacy & Cookies Policy

Last Updated: 10/20/2025

Table of Contents

  1. Introduction
  2. Personal Information We Collect (“Personal Data”)
  3. Non-Personal Data
  4. Uses of Personal Data Collected by Us
  5. Website Registration
  6. Disclosure of Personal Data
  7. Law Enforcement Requests
  8. Data Retention
  9. CalOPPA Statement
  10. California Consumer Privacy Act (“CCPA”) Statement
  11. COPPA Disclosure – About Children’s Online Privacy
  12. Rights of the Data Subject
  13. Cookies Policy
  14. Maintaining the Security of Your Private Information
  15. Changes to This Privacy Policy
  16. Data Protection Officer
  17. Conclusion

1. Introduction

This Privacy & Cookie Policy (“Policy”) describes the privacy practices of VPN Lightning LLC (“we,” “us,” or “company”) and applies to all users (“you”) of VPN Lightning services, including the VPN Lightning VPN service (“Service”) and the VPN Lightning website located at www.vpnlightning.com (“Website”).

The handling of personal data such as your email address or payment information complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This document explains the type, scope, and purpose of data collected, processed, and used, and informs users of their legal rights.

VPN Lightning acts as the data controller responsible for managing your personal data with the highest standards of security and privacy. By using our services, you agree to the terms of this Policy, as interpreted with the Terms of Service, Export Control Policy, and DMCA Policy. Collectively, these documents are referred to as the “Policies.”

2. Personal Information We Collect ("Personal Data")

“Personal Data” refers to information that identifies or can be linked to an identifiable person. The type of data collected depends on how you use VPN Lightning’s Website or Service.

From VPN Users:

  • Email address for account setup and abuse prevention.
  • Payment information for processing through third-party payment providers (VPN Lightning does not access or store full credit card details).
  • State or territory and ZIP code for tax calculation and compliance.

From Emails and Website Visitors:

  • Information provided through contact forms or support submissions.
  • Email addresses from incoming correspondence.
  • Cookie identifiers as described in our Cookie Policy.

3. Non-Personal Data

“Non-Personal Data” includes information that cannot identify you individually. This type of data is used to improve performance and optimize services.

From All VPN Users:

  • Aggregated metrics like server uptime, number of global users, and bandwidth usage.

From Users Who Voluntarily Submit Reports:

  • Anonymized connection logs (protocol type, app version, device type).
  • Debugging and system diagnostic details.

From Website Visitors:

  • Anonymous Google Analytics metrics.
  • Localization preferences.

System and performance statistics.

4. Uses of Personal Data Collected by Us

For VPN Users:
We collect your email to communicate account information, payment confirmations, service updates, and promotions if you opt into marketing. U.S. users’ ZIP codes and states are collected for tax and fraud prevention purposes.

Payment details are processed securely through authorized payment processors to manage subscriptions. Personal Data is never associated with user activity inside the VPN Lightning network — no browsing, connection logs, or online actions are tracked.

All Personal Data remains separate from your service usage, guaranteeing complete privacy while using VPN Lightning.

5. Website Registration

Users may register on the Website by creating a username and password. The information collected is used solely for internal administration, account security, and fraud prevention.

Stored information may include payment method, login ID, and registration timestamp. This limited data helps prevent misuse of our Services and ensures accountability for legal investigations if necessary.

Your information is never shared externally except as outlined in this Policy. Registered users can access and manage their information directly through the Website.

6. Disclosure of Personal Data

VPN Lightning never shares, sells, rents, or trades user Personal Data outside the purposes described in this Policy. Personal Data may be shared within the company’s subsidiaries or necessary affiliates solely for operational reasons.

We may share information with service providers who assist with customer support, analytics, or payment processing. Live chat or email inquiries may require collecting your name and email to respond to support requests. Messages sent through chat or to [email protected] are stored securely on VPN Lightning servers.

We use external payment processors: Stripe, Amazon Payments, BitPay, and PayPal. Each has its own privacy policy, and we encourage you to review them before purchasing.

If you join our marketing list, data may be shared with third-party services under strict contractual privacy conditions. You may unsubscribe at any time.

7. Law Enforcement Requests

VPN Lightning complies with legitimate and properly served legal requests but scrutinizes each one for validity and scope. We challenge vague or overly broad requests and refuse cooperation with unlawful or unconstitutional inquiries.

All valid legal or civil requests must be directed to [email protected] or mailed to:
VPN Lightning LLC
Attn: Legal Department
11718 SE Federal Hwy, Num 301
Hobe Sound, FL 33455
USA

Accepting requests via these methods does not waive any legal rights or defenses available to VPN Lightning.

8. Data Retention

VPN Lightning may correct, update, or delete incomplete or outdated information as necessary. Data is retained only as long as required to provide services, comply with legal obligations, resolve disputes, or enforce agreements.

Unless you request otherwise, data is securely stored until it is no longer needed for these purposes.

9. CalOPPA Statement

VPN Lightning may correct, update, or delete incomplete or outdated information as necessary. Data is retained only as long as required to provide services, comply with legal obligations, resolve disputes, or enforce agreements.

Unless you request otherwise, data is securely stored until it is no longer needed for these purposes.

10. California Consumer Privacy Act ("CCPA") Statement

If you are a California resident, you have the right to request information about data VPN Lightning may share for marketing purposes. To make such a request, email [email protected] with “CCPA privacy request” as the subject line.

By default, VPN Lightning does not sell or share user data for marketing. For additional information about your CCPA rights, contact the Data Protection Officer at the address listed below.

11. COPPA Disclosure - About Children’s Online Privacy

VPN Lightning complies with the Children’s Online Privacy Protection Act (COPPA). Our services are not intended for children under 13, and we do not knowingly collect data from them.

For more information about protecting children’s privacy online, visit the FTC’s website.

12. Rights of the Data Subject

Under data protection laws, you have the following rights regarding your Personal Data:
(a) Access
(b) Rectification
(c) Erasure
(d) Restriction of processing
(e) Objection to processing
(f) Data portability
(g) Complaint to a supervisory authority
(h) Withdrawal of consent

To exercise these rights, contact:
Data Protection Officer
VPN Lightning LLC
11718 SE Federal Hwy, Num 301
Hobe Sound, FL 33455
USA
Email: [email protected]

We may require verification to protect your account before processing any request.

13. Cookies Policy

Cookies are small text files stored on your device when you visit a website. They allow websites to recognize returning users, remember preferences, and improve performance. Cookies do not grant us access to your device or personal data beyond what you choose to share.

VPN Lightning uses cookies to ensure a reliable and personalized browsing experience. Our cookies serve the following functions:

  • Essential Cookies: Support core site operations such as login, account management, and secure connections.

  • Performance Cookies: Help analyze visitor behavior and improve website content and speed.

  • Preference Cookies: Remember your settings and regional preferences to provide a smoother experience.

  • Marketing Cookies: Used only with your consent to measure advertising effectiveness and deliver relevant promotions.

Cookies are not linked to any activity within your VPN session. VPN Lightning never monitors or stores your browsing behavior while connected to the VPN.

You can manage or remove cookies through your browser settings. Most browsers allow you to:

  • Block or restrict cookies

  • Delete stored cookies

  • Customize cookie permissions by site

Disabling cookies may limit some website features. For more information, visit www.allaboutcookies.org.

VPN Lightning may use analytics or embedded tools from trusted third-party providers like Google Analytics. These third parties may place their own cookies governed by their privacy policies. VPN Lightning does not control third-party cookies, and users should review those separate policies for details.

When you visit our website, you are presented with a cookie banner requesting your consent. By selecting “Accept” or continuing to use the site, you agree to our use of cookies as described in this section. You may modify your consent preferences anytime within your browser settings.

14. Maintaining the Security of Your Private Information

Access to Personal Data is restricted to authorized personnel who manage or process it as required. All Personal Data is encrypted and stored securely.

Data is stored primarily in the United States, but transfers outside the U.S. will only occur with your consent.

15. Changes to This Privacy Policy

VPN Lightning may update this Policy at its discretion. Any changes take effect immediately upon posting. We encourage users to review this Policy regularly to stay informed about how data is collected and used.

If major revisions are made, we will notify users through the account dashboard, Website notice, or email before the updates take effect.

16. Data Protection Officer

For questions or concerns regarding this Policy, contact:

VPN Lightning LLC
Attn: Data Protection Officer
11718 SE Federal Hwy, Num 301
Hobe Sound, FL 33455
USA
Email: [email protected]

17. Conclusion

With over a decade of expertise in online privacy and secure technology, VPN Lightning continues to lead the VPN industry by maintaining a strict no-log policy, advanced infrastructure, and open-source integrity.

User privacy, security, and online freedom remain the foundation of everything we do.